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Swans on the Lake 2011

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A Safer Neighbourhood Notice

Surrey Police are warning Runnymede residents to be wary of cold callers who claim they work with local agencies to provide home security systems.

 

In the past few weeks a number of residents across Runnymede have reported receiving a cold call asking them about Crime Prevention, the caller then tries to arrange a home visit to sell home security products.

 

During the call it is implied that the company is working directly with the local authorities, including the police. Surrey County Council and Surrey Police are not working in conjunction with any private home security company and do not endorse particular products. Surrey Trading Standards Service is now investigating the companies involved.

 

Trading Standards say: “Our advice would be not to deal with cold callers who either telephone or come to your doorstep. If you are looking to install home security, research the providers available independently and ask them for some quotes. You can also look at the Buy With Confidence website at www.buywithconfidence.gov.uk which has a list of approved traders, including alarm companies that have been vetted by Surrey Trading Standards."

 

“If you do decide to install a new security system, be clear about the costs of installation and any ongoing charges such as monitoring costs which may be included but not obvious. If you have any concerns you can also contact Consumer Direct on 08454 040506. If you do sign up to a new burglar alarm system during a visit to your home you have seven days to change your mind and cancel the contract.”

 

While we encourage every resident to consider their home security and take precautions, Surrey Police does not endorse particular products or companies. If you have been contacted by a company claiming to be police approved or offering a guarantee of a police response, you should treat the call with caution and don't enter into any agreement without careful consideration.

 

Call 101 for all non-emergency policing matters.

 

Call 999 if you have a genuine emergency requiring the attendance of the police (eg a crime is in progress or someone is in immediate danger).

 

Call independent charity Crimestoppers on 0800 555 111 if you have information about crime and don't want to leave your name.

 

Thanks

 

Liz

 

7692 Liz Robinson

Runnymede Crime Reduction Advisor

Addlestone Police, Runnymede Civic Centre, Station Road, Addlestone, KT15 2NW

Direct dial 01483 637391

Switchboard phone 101 ext 37391

Mobile 07772 222529

Email robinson7692@surrey.pnn.police.uk

 

Surrey Police – With You, Making Surrey Safer